Does Guardian offer guarantees?
Yes. No one in the industry offers a better guarantee than Guardian. See Our 10-Star Guarantee.

Do I have to sign up for the Total Home Protection Plan?
No. We offer One-Time treatments. However, Guardian has found that the best way to provide you with a pest-free environment is to provide regular service treatments. Each season presents unique challenges when it comes to insects and pests. Spring brings out the worst in crawling insects such as ants. Summer rain and heat create a breeding ground for millipedes, centipedes and earwigs. And the cooler months of fall and winter drive rodents and other insects indoors. Rather than wait and react each season, we highly recommend that you enroll in our Total Home Protection Program. We will invest a significant amount of time and money to satisfy you as a customer and keep your home free of unwanted pests.

If I enroll in Guardian’s Total Home Protection Plan, does it mean I'll never see another bug in my house again?
No. Guardian provides the best pest control service available, and our goal is to provide you with a pest-free environment. However, pests can enter your house in grocery bags, on pets, or through the air. In addition, pests are usually area/neighborhood problems; so even though we are treating your home, pests from surrounding areas can walk, crawl or fly onto your property and attempt to enter your home. In fact, when we first treat your home, insects will be flushed out of their hiding places and you may see more pests than usual immediately after the initial treatment. We ask that you allow at least 2 weeks for the treatment to take effect.

I enrolled in Guardian’s Total Home Protection Plan, do I need to the inside of my home treated each time?
No, Guardian’s proactive approach puts the emphasis on the outside of your home. It also keeps the majority of pest control products outside. Our service consists of regularly timed exterior treatments (with the inside treated as needed) and one HomeGuard™ service (which includes a thorough inside treatment). Guardian’s HomeGuard™ service is designed to ensure that any unwanted intruders that may have found their way into your home during the cold weather months will not become permanent guests. Most people prefer this approach since 99% of pest infestations begin on the outside and and can be controlled from the outside. Therefore, regular quality exterior treatments and one HomeGuard™ service each year is usually sufficient. However, should you ever need additional interior treatments, just give us a call and we'll be happy to include that service at no additional cost to you.

If I have a pest problem between service intervals, how long will it take for my technician to come back out and service my home?
We will provide you with a free re-treatment as soon as possible. We take customer service and satisfaction very seriously and will usually retreat any problem areas the day you call or the next day.

How do you treat for mice and rats?
The best method for treating for rodents is exclusion. Mice can fit into a hole the size of a nichol and rats can fit into a hole the size of a quarter. Caulking, copper mesh, and expanding form are great for sealing holes and cracks that mice and rats use to enter. We commonly use snap traps, glue boards, and rodent baiting stations. The good news is that if you enroll in our Total Home Protection Plan prior to having a rodent problem, there is no additional charge for this service.

If I refer my neighbor and he/she signs up for the service what is in it for me?
We always appreciate referrals and will reward you with a special gift.

Why do you offer ongoing service agreements?
If you don't keep up on the service, it doesn't work. Getting rid of pests is similar to weeding a garden--without regular maintenance the problem will just keep returning.

Why do I need a professional pest management service?
Pest control is a science. Knowledge of pests, their behavior and habits is essential in solving pest problems. Guardian professionals are licensed and extensively trained and certified in these and other areas to correctly identify unwanted pests, and treat for them.

Can pesticide applications harm dogs and cats?
No, not if label instructions are followed. All pesticides are carefully tested before they can be registered by the Environmental Protection Agency (EPA) and before they are sold. Part of this testing includes determining possible effects on non-target organisms such as pets. Pesticides which pose an unacceptable risk to non-target organisms cannot be registered. Of course, you should follow the same re-entry procedures for cats and dogs as is recommended for humans. Wait until the treated area dries before walking on or touching treated areas.

How do we know that these products aren't harmful to humans or wildlife?
The pesticide industry is one of the most highly regulated industries in the United States. Before a product is registered by the Environmental Protection Agency, it must be rigorously tested for potential human health and environmental effects. This process can take up to 10 years and involve up to 120 different tests and studies. Today, manufacturers may invest as much as $20 to $30 million or more in product testing before a new pesticide ever comes to the market. These tests are required, designed and reviewed by EPA scientists and are conducted according to EPA standards.